Prepare payment issues on your business relationship

If you try to buy something on Google Play but your payment is declined or won't process, try the steps below.

If yous've bought something then have a problem with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a cerise warning, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Bank check your email for the review results.

Try to pay with a different payment method

If at that place's a trouble with i payment method you can try paying with a different one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Get back to the detail you want to buy & tap the toll.
  3. Tap the current payment method.
  4. Choose a dissimilar payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may exist a problem with your credit or debit menu if you run into i of the following fault letters:

  • "Unable to procedure payment: low card balance"
  • "Unable to complete transaction. Please utilise another form of payment"
  • "Your transaction cannot exist completed"
  • "Unable to complete transaction: expired card"
  • "Correct this card info or endeavor another carte du jour"

To fix these errors, try the following steps:

Make sure your card & address information is upwards to engagement

Expired credit cards or old billing addresses are a mutual reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your menu address matches the address in Google Payments

If your credit menu is registered to a different accost that can cause the payment to be declined. Check the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method you are trying to utilize for the purchase.
  3. ClickEdit.
  4. Cheque that the address listed matches the billing address of your card.
  5. If needed, update the address.

Then, effort your purchase over again.

Submit any extra data that is requested

If the mistake message is followed past instructions for submitting additional information to Google, delight submit it. Nosotros will non be able to process the transaction on your account without this information.

Check yous have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you take enough to complete the purchase.

Contact your bank or card issuer

Your menu may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to enquire about the transaction and come across if they know the reason for the turn down.

Set up errors with other payment methods (directly carrier billing, online banking, Google Play Residue, Gift Cards, and more)

If you lot see "Your payment was declined due to an consequence with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a picayune more data to protect your account against fraud.
  • Nosotros need a little more information to comply with European union police force (Customers from European union member states only).

To help ready these problems:

  1. Go to the payments center.
  2. Have action on whatever errors or requests in the payments center.
    • You might need to verify your identity before you tin can buy annihilation through your Google Business relationship.
  3. Make sure your name, address, and payment data are up to date.

If you are trying to pay past direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, attempt the post-obit:

  • Make sure you're connected to your carrier network, directly or by wi-fi.
  • Brand sure y'all've added direct carrier billing as a payment method.
  • Make certain you're using the local currency.

If yous still take problems, contact your mobile phone service provider for help.

If you tin't add together a payment method or have a problem with a different payment method

If you lot're having a trouble with a dissimilar payment method, go to Google Payments to set up the outcome.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for data & provide anything that'south asked for.
  3. Check that your address is up to date.
  4. Bank check that the payment methods listed are the ones you want to apply.

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Yous must verify the card earlier y'all tin can use information technology again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the bill of fare that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, y'all'll find a temporary accuse on your card statement forth with an 8-digit lawmaking.
  5. To consummate verification, go to pay.google.com and enter the 8-digit lawmaking.

If yous try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your card statement. You should detect a temporary accuse from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

You can't utilise this card for this purchase. Endeavour to brand the purchase again with a different bill of fare.

If the card you want to use isn't listed, follow the on-screen instructions to add together a new carte du jour.

If you lot use dual SIM carte du jour devices

Bank check if the right SIM card is in slot one and remove any SIM card from slot 2.

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